Terms of purchase

1. About Racing Shop / JMS Svendsen Event AB

• The company is based in Kungälv. The company's postal address is Arntorpsgatan 22 442 45 Kungälv.
• If you wish to get in touch with us, send an email to order@racingshop.se with your case and your contact details and we will hear from you shortly.

2. Ordering

• When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
• If there is an error in the order confirmation, you must immediately contact us via e-mail to order@racingshop.se.

3. Delivery

• Our normal delivery times are 1-5 days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.
• If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us at the e-mail address: order@racingshop.se.

4. Prices

• All prices in the store are stated in SEK and all prices include 25% VAT except for gift cards/experiences which are sold without VAT.
• We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of exchange

• We offer our customers the right to exchange within 30 days from when you ordered the item/product.
• To change your item/product click here.

     6 . Right of withdrawal

• When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
  
  6.1 When exercising your right of withdrawal:
• To return/cancel your purchase click here.
• You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
• We are responsible for the return shipping label, but you are responsible for the condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
• From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value in the case of a used or damaged product.
  
  6.2 The right of withdrawal does not apply if:
• Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
• Products that have the character of sealed sound or image recording and where the seal has been broken by you.
• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
• Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
• Goods that can quickly deteriorate, for example food.
• Loose numbers of newspapers or magazines.
  
  For more on the statutory right of withdrawal, see here .

7. Claims and complaints

• We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint must be sent immediately after the defect has been discovered.
  
  7.1 How do you proceed with a complaint?
• Any errors and defects must always be reported to info@racingshop.se where you state your name, address, e-mail address, order number and a description of the error.
• If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

    8. Limitation of Liability

• We take no responsibility for indirect damages that may occur due to the product.
• We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
• Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

9. Product Information

• We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

10. Information about Cookies
According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.

11. The Personal Data Act

We protect your personal data and your personal integrity in accordance with the Personal Data Act (1998:204). We do not save your customer data for anything other than the fulfillment of your order. As a customer, you can always request corrections, extracts and that we remove your data from our register.

12. Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

13. Dispute and choice of law

• In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, you can submit a complaint online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
• Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.